Senior Client Success & Product Support Lead

Fairygodboss; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits start on Day 1

Company-paid time off for volunteering

Job summary

Fairygodboss is looking for a Sr. Client Service and Product Specialist based in Alpharetta, Georgia. This role involves managing client accounts, providing in-depth assistance on product features, and ensuring compliance with guidelines while supporting clients in a call center environment.

Ideal candidates will have 3-5 years of client service experience, strong communication skills, and a background in handling pay card products. Best-in-class benefits start from Day 1, alongside opportunities for volunteer involvement.

Qualifications

• 3-5 years of experience with Client Service and Pay card products.
• Strong client service skills with expertise in resolving related problems.
• Previous call-center experience encouraged.

Responsibilities

• Maintain client relationships and process requests.
• Provide education on product features and assist clients.
• Respond to client inquiries via calls, emails, and chats.

Skills

Client service skills

Problem-solving

Communication skills

Multi-tasking

Education

Associate’s or bachelor’s degree in business

Tools

Word

Excel

CRM system

Job description

Fairygodboss is looking for a Sr. Client Service and Product Specialist based in Alpharetta, Georgia. This role involves managing client accounts, providing in-depth assistance on product features, and ensuring compliance with guidelines while supporting clients in a call center environment.

Ideal candidates will have 3-5 years of client service experience, strong communication skills, and a background in handling pay card products. Best-in-class benefits start from Day 1, alongside opportunities for volunteer involvement.