Client Service Supervisor - Lead & Elevate Commercial Team

Arthur J. Gallagher & Co. (AJG); Elk Grove Village (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Client Service Supervisor to lead a Commercial team, driving high-quality service, client retention, and operational success. Reporting to the Client Service Director, you will mentor staff, manage renewals, and align goals with branch strategy.

You will oversee data quality, leverage technology to improve processes, and balance multiple priorities to meet client and business expectations.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• A Property and Casualty Insurance License.
• The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
• Experience designing and implementing productivity and service improvements is a plus.

Responsibilities

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

Skills

Client service

Claims management

Supervisory

Communication

Collaboration

P&C license

Education

Bachelor's degree

High School degree/GED

Job description

Gallagher is seeking a Client Service Supervisor to lead a Commercial team, driving high-quality service, client retention, and operational success. Reporting to the Client Service Director, you will mentor staff, manage renewals, and align goals with branch strategy.

You will oversee data quality, leverage technology to improve processes, and balance multiple priorities to meet client and business expectations.