Client Service Supervisor - Lead & Elevate Client Outcomes

Gallagher; Elk Grove Village (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Paid parental leave

Flexible work hours

Educational expense reimbursement

Job summary

Gallagher, a leader in insurance and risk management, seeks a Client Service Supervisor to lead a team ensuring exceptional service delivery. In this role, you will enhance client satisfaction and retention, mentor professionals, and manage key operational tasks.

With at least 5 years in client service, you’ll be pivotal in shaping our branch's success. The position offers competitive pay and comprehensive benefits, including flexible work hours and wellness programs.

Qualifications

• 5+ years of client service and/or claims management experience.
• 1+ years supervisory experience.
• A Property and Casualty Insurance License.

Responsibilities

• Supervise and mentor a team of Client Service professionals.
• Oversee renewal processes for client solutions.
• Collaborate with management to align team goals.

Skills

Client service management

Mentorship

Problem-solving

Communication

Data analysis

Education

Bachelor's degree or High School diploma with relevant experience

Job description

Gallagher, a leader in insurance and risk management, seeks a Client Service Supervisor to lead a team ensuring exceptional service delivery. In this role, you will enhance client satisfaction and retention, mentor professionals, and manage key operational tasks.

With at least 5 years in client service, you’ll be pivotal in shaping our branch's success. The position offers competitive pay and comprehensive benefits, including flexible work hours and wellness programs.