Client Service Team Lead - Insurance & Risk Solutions

Arthur J. Gallagher & Co.; Elk Grove Village (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

Collaborative, people-first culture

Job summary

Arthur J. Gallagher & Co. in Illinois seeks a Client Service Supervisor to lead a Commercial team delivering high-quality service to clients.

Reporting to the Client Service Director, you will mentor staff, manage renewals, and align efforts with branch strategy to improve retention and outcomes. You will use your industry knowledge to optimize processes, ensure regulatory compliance, and leverage Gallagher technology to deliver value.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• Property and Casualty Insurance License.

Responsibilities

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

Skills

Client service experience

Supervisory experience

Communication skills

Education

Bachelor's degree (or higher)

High School degree/GED

Job description

Arthur J. Gallagher & Co. in Illinois seeks a Client Service Supervisor to lead a Commercial team delivering high-quality service to clients.

Reporting to the Client Service Director, you will mentor staff, manage renewals, and align efforts with branch strategy to improve retention and outcomes. You will use your industry knowledge to optimize processes, ensure regulatory compliance, and leverage Gallagher technology to deliver value.