Client Service Specialist — Veterinary Practice & Growth

Pet Services of Washington, P.S.; Northborough (MA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

401(k)

Free wellness subscriptions (HeadSpace

Life and Long Term Disability ins.

Paid parental leave

Job summary

VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time. You will be the face of the practice, greeting visitors, guiding clients and their pets to exam rooms, and providing compassionate first contact to pet parents.

The role emphasizes strong customer service, appointment scheduling, and clear communication about services and fees. We offer a supportive team, training, and a benefits package as part of a well established veterinary

Qualifications

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Outbound follow-up calls to clients.
• Presenting fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on basic pet care.
• Managing medical records and facility upkeep.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Outbound follow-up calls to prospective clients.
• Answering questions about products/services and educating clients on pet care.
• Managing medical records and hospital maintenance.

Skills

Customer service

Scheduling

Phone handling

Job description

VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time. You will be the face of the practice, greeting visitors, guiding clients and their pets to exam rooms, and providing compassionate first contact to pet parents.

The role emphasizes strong customer service, appointment scheduling, and clear communication about services and fees. We offer a supportive team, training, and a benefits package as part of a well established veterinary