Client Service Representative

Pet Services of Washington, P.S.; Northborough (MA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

401(k)

Free wellness subscriptions (HeadSpace

Life and Long Term Disability ins.

Paid parental leave

Job summary

VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time. You will be the face of the practice, greeting visitors, guiding clients and their pets to exam rooms, and providing compassionate first contact to pet parents.

The role emphasizes strong customer service, appointment scheduling, and clear communication about services and fees. We offer a supportive team, training, and a benefits package as part of a well established veterinary

Qualifications

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Outbound follow-up calls to clients.
• Presenting fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on basic pet care.
• Managing medical records and facility upkeep.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Outbound follow-up calls to prospective clients.
• Answering questions about products/services and educating clients on pet care.
• Managing medical records and hospital maintenance.

Skills

Customer service

Scheduling

Phone handling

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Northborough

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Benefits

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You

As the face of VCA Northborough , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

The salary range for this position is $18 - $21 / hour based on experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.