Client Service Specialist & Team Coach

Crane Worldwide Logistics LLC; Hayward (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

Job summary

Crane Worldwide Logistics LLC in Hayward, CA seeks a client service associate to respond to orders, inquiries and invoice questions, and to resolve delivery issues.

You will coach a team of client service specialists, handle escalations, and contribute to process improvements while maintaining high service levels.

A High School Diploma or GED is required, with 0–2 years of related experience.

Qualifications

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

0-2 years experience as assembly line lead

Job description

Crane Worldwide Logistics LLC in Hayward, CA seeks a client service associate to respond to orders, inquiries and invoice questions, and to resolve delivery issues.

You will coach a team of client service specialists, handle escalations, and contribute to process improvements while maintaining high service levels.

A High School Diploma or GED is required, with 0–2 years of related experience.