Client Experience Leader

Crane Worldwide Logistics; Town of Texas, Northern (WI, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

PTO 17 days per year

Medical / Dental / Vision

Tuition Reimbursement

Employee Recognition & Rewards

Volunteer Time Off

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a motivated Client Service Specialist in Wisconsin to respond to orders, inquiries and service questions, and to resolve delivery issues. You will coach and support a team of client service specialists, handle escalations, and maintain accurate documentation.

A High School Diploma or GED and 3–5 years of client service experience are required. Crane offers a quarterly incentive plan, generous PTO, health benefits, tuition reimbursement, and employee

Qualifications

• High School Diploma or GED.
• 3-5 years client service experience.
• Certifications may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a motivated Client Service Specialist in Wisconsin to respond to orders, inquiries and service questions, and to resolve delivery issues. You will coach and support a team of client service specialists, handle escalations, and maintain accurate documentation.

A High School Diploma or GED and 3–5 years of client service experience are required. Crane offers a quarterly incentive plan, generous PTO, health benefits, tuition reimbursement, and employee