Client Service Specialist – Seasonal Receptionist

H&R Block, Inc.; Red Oak (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries, and support tax professionals. You will help clients feel confident and cared for while guiding them to the right services.

This role thrives in a fast-paced franchise environment with teamwork and flexibility. Ideal candidates will have prior customer service experience, strong organizational skills, and the ability to multi-task across in-person, phone, and virtual channels.

Qualifications

• Experience in a fast-paced environment and delivering friendly service.
• Ability to multi-task while maintaining accuracy and professionalism.
• Proficient with Microsoft Office applications and basic office equipment.
• Customer-oriented mindset with strong communication skills.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences and availability.
• Ensure client needs are fully met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries, and support tax professionals. You will help clients feel confident and cared for while guiding them to the right services.

This role thrives in a fast-paced franchise environment with teamwork and flexibility. Ideal candidates will have prior customer service experience, strong organizational skills, and the ability to multi-task across in-person, phone, and virtual channels.