Client Service Specialist - Seasonal Receptionist

H&R Block, Inc.; Lincoln (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax expert. You will schedule appointments and ensure every client feels valued during visits, calls, or virtual interactions.

Join a fast-paced team where strong organizational skills and a friendly demeanor help clients feel confident about their lives and finances while you support the team behind the scenes.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized in a busy front-desk setting.
• Excellent phone etiquette and interpersonal skills.
• Proficient with Microsoft Office and scheduling tools.
• High school diploma or equivalent required.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointments.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

MS Office

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax expert. You will schedule appointments and ensure every client feels valued during visits, calls, or virtual interactions.

Join a fast-paced team where strong organizational skills and a friendly demeanor help clients feel confident about their lives and finances while you support the team behind the scenes.