Client Experience Specialist – Seasonal Receptionist

H&R Block, Inc.; Lick Township (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service/Receptionist to warmly greet clients, answer calls, and schedule appointments while ensuring each client’s needs are met.

You will help pair clients with the appropriate tax professional and support service delivery in person, over the phone, or virtually, with the team. This role emphasizes customer-centric service and organized office operations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service/Receptionist to warmly greet clients, answer calls, and schedule appointments while ensuring each client’s needs are met.

You will help pair clients with the appropriate tax professional and support service delivery in person, over the phone, or virtually, with the team. This role emphasizes customer-centric service and organized office operations.