Client Service Specialist - Seasonal, Flexible Hours

H&R Block, Inc.; Wayland Township (MI); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients and manage phone inquiries with a friendly, professional demeanor. You will help connect clients to the right tax professional and coordinate scheduling to match their preferences.

The role supports a fast-paced franchise office, requiring strong organization and the ability to work across in-person, phone, and virtual channels while maintaining a welcoming environment.

Qualifikationen

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Aufgaben

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Kenntnisse

Fast-paced environment

Customer service

Multi-tasking

Organization

MS Office

Ausbildung

High school diploma or equivalent

Tools

MS Office

Jobbeschreibung

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients and manage phone inquiries with a friendly, professional demeanor. You will help connect clients to the right tax professional and coordinate scheduling to match their preferences.

The role supports a fast-paced franchise office, requiring strong organization and the ability to work across in-person, phone, and virtual channels while maintaining a welcoming environment.