Client Experience Specialist – Seasonal

H&R Block, Inc.; Edmonton (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional. You will schedule appointments and help ensure each client leaves satisfied.

In this front-desk role, you’ll handle in-person, phone, and virtual interactions while maintaining a clean, organized office environment and supporting team needs. Prior customer service experience is valuable.

Qualifications

• Experience in a fast-paced environment is preferred.
• Previous experience in a customer service environment is preferred.
• Ability to multi-task and stay organized in a busy front-desk setting.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to preference and availability.
• Ensure all client needs are met during in-person, phone, or virtual interactions.
• Maintain office cleanliness and organization with the team.
• Assist with other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax professional. You will schedule appointments and help ensure each client leaves satisfied.

In this front-desk role, you’ll handle in-person, phone, and virtual interactions while maintaining a clean, organized office environment and supporting team needs. Prior customer service experience is valuable.