Seasonal Client Service Specialist — Flexible Schedule

H&R Block, Inc.; Brentwood (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You will support a busy office by handling calls, assisting clients in person or virtually, and keeping the workspace organized.

The role emphasizes delivering excellent service across channels, coordinating with tax specialists, and maintaining smooth daily operations in a fast-paced franchise environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task and manage time effectively.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You will support a busy office by handling calls, assisting clients in person or virtually, and keeping the workspace organized.

The role emphasizes delivering excellent service across channels, coordinating with tax specialists, and maintaining smooth daily operations in a fast-paced franchise environment.