Client Service Specialist | Receptionist (Tax Season)

H&R Block, Inc.; Carmel (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer phones, schedule appointments, and guide clients to the appropriate tax professional, supporting daily office operations and confidentiality.

This in-person role requires strong interpersonal skills, multitasking ability, and availability for evenings and weekends during tax season. Training provided to grow into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client interaction.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication

Office software

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer phones, schedule appointments, and guide clients to the appropriate tax professional, supporting daily office operations and confidentiality.

This in-person role requires strong interpersonal skills, multitasking ability, and availability for evenings and weekends during tax season. Training provided to grow into tax preparation or office leadership.