Seasonal Client Services & Reception Specialist

H&R Block, Inc.; Commerce Charter Township (MI); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations in person. This role offers training and a path toward tax preparation or office leadership.

You will answer calls, check clients in, coordinate with tax professionals, maintain a professional office environment, and safeguard sensitive information. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Multitask and manage competing priorities throughout the day.
• Attention to detail and follow-through.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal communication

Multitasking

Organizational skills

Customer service

Team collaboration

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, supporting daily office operations in person. This role offers training and a path toward tax preparation or office leadership.

You will answer calls, check clients in, coordinate with tax professionals, maintain a professional office environment, and safeguard sensitive information. Evening and weekend availability during tax season is required.