Seasonal Client Service Specialist - Tax Office

H&R Block, Inc.; Wills Point (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist with daily operations, and collaborate with tax professionals in a busy, client-focused setting.

The role is in-person, requiring strong communication, multitasking, and discretion with client documents. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain an organized, clean office environment.
• Collaborate with team to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist with daily operations, and collaborate with tax professionals in a busy, client-focused setting.

The role is in-person, requiring strong communication, multitasking, and discretion with client documents. Evening and weekend availability during tax season is expected.