Client Support & Resolution Specialist

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Tuition reimbursement

Employee rewards

Volunteer time

Employee discounts

Wellness incentives

Sales commission potential

Job summary

Crane Worldwide Logistics LLC in Houston, TX is seeking an Assembly Line Lead to support order fulfillment and customer service operations. You will respond to orders, inquiries, and invoice questions, and resolve issues related to orders or delivery dates to ensure service levels are met.

The role emphasizes problem solving, documentation, and multi-tasking in a fast-paced logistics environment; candidates with 0–2 years of assembly line lead experience are welcome to apply.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Houston, TX is seeking an Assembly Line Lead to support order fulfillment and customer service operations. You will respond to orders, inquiries, and invoice questions, and resolve issues related to orders or delivery dates to ensure service levels are met.

The role emphasizes problem solving, documentation, and multi-tasking in a fast-paced logistics environment; candidates with 0–2 years of assembly line lead experience are welcome to apply.