Client Service Specialist - In-Person Reception

H&R Block, Inc.; El Dorado (AR); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in El Dorado, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-in and document intake, and maintain a professional environment. This role offers training and growth into tax preparation or office leadership, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools, e.g., Microsoft Office, Teams.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in El Dorado, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-in and document intake, and maintain a professional environment. This role offers training and growth into tax preparation or office leadership, with availability for evenings and weekends during tax season.