In-Person Client Reception & Services Specialist

H&R Block, Inc.; Pine Bluff (AR); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. in Pine Bluff, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments.

This role directly supports a team of tax professionals in a fast-paced, in-person office environment. You will help maintain a welcoming office, coordinate client flow, and assist with daily operations while adhering to confidentiality and professional standards.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office tasks.
• Comfort with basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check‑in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Strong communication

Multitasking

Organizational skills

Computer literacy

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Pine Bluff, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments.

This role directly supports a team of tax professionals in a fast-paced, in-person office environment. You will help maintain a welcoming office, coordinate client flow, and assist with daily operations while adhering to confidentiality and professional standards.