In-Office Client Experience Specialist

H&R Block, Inc.; Fordyce (AR); On-site; USD 24,000 - 34,000; Full time

Job summary

H&R Block, Inc. in Arkansas is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person position offers a pathway into tax preparation or office leadership with training and teamwork.

You will handle check-in, document organization, and collaboration with tax professionals while maintaining a professional, confidential client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Job description

H&R Block, Inc. in Arkansas is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person position offers a pathway into tax preparation or office leadership with training and teamwork.

You will handle check-in, document organization, and collaboration with tax professionals while maintaining a professional, confidential client experience during tax season.