Client Service Receptionist & Office Concierge

H&R Block, Inc.; Melbourne (AR); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Arkansas. You will greet clients, manage check-in, handle calls, and coordinate with tax professionals to match clients with the right service.

This in-person role supports day-to-day operations and prepares you for potential growth in tax or office leadership. During tax season, you will work evenings and weekends, maintain a professional office environment, and handle

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service mindset

Interpersonal communication

Multitasking

Organization

Computer proficiency

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Arkansas. You will greet clients, manage check-in, handle calls, and coordinate with tax professionals to match clients with the right service.

This in-person role supports day-to-day operations and prepares you for potential growth in tax or office leadership. During tax season, you will work evenings and weekends, maintain a professional office environment, and handle