Client Service & Front Desk Pro — In-Person

H&R Block, Inc.; Piggott (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in at our Arkansas office in person.

You will assist with scheduling, route clients to the appropriate tax professional, and support daily operations with a courteous, professional front desk presence. This role involves teamwork with tax professionals, handling confidential information, and contributing to a positive client experience during tax season and beyond.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and staff for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Scheduling tools

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in at our Arkansas office in person.

You will assist with scheduling, route clients to the appropriate tax professional, and support daily operations with a courteous, professional front desk presence. This role involves teamwork with tax professionals, handling confidential information, and contributing to a positive client experience during tax season and beyond.