Client Concierge & Front Desk Specialist - Tax Season

H&R Block, Inc.; Eureka Springs (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Eureka Springs, AR is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You will work with tax professionals, handle confidential documents, and help ensure a smooth client experience; evenings and weekends during tax season may be required; this is a stepping stone into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

fast-paced environment

interpersonal skills

multitask

organization

computer skills

evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Eureka Springs, AR is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You will work with tax professionals, handle confidential documents, and help ensure a smooth client experience; evenings and weekends during tax season may be required; this is a stepping stone into tax preparation or office leadership.