Client Service Specialist: In-Office for Tax Season

H&R Block, Inc.; Casa Grande (AZ); On-site; USD 22,000 - 30,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert while maintaining a professional, organized front desk environment. The role emphasizes confidentiality, strong communication, and the ability to multitask during the tax season, with on-site duties and opportunities to grow into tax preparation or

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to match clients with the right expert while maintaining a professional, organized front desk environment. The role emphasizes confidentiality, strong communication, and the ability to multitask during the tax season, with on-site duties and opportunities to grow into tax preparation or