Client Service Specialist – In‑Person Tax Office

H&R Block, Inc.; Decatur (GA); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to deliver a smooth client experience and can serve as a stepping stone into tax preparation or office leadership.

Availability to work evenings and weekends during tax season is expected. Join a team focused on confidentiality, professional service, and organized, efficient office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to deliver a smooth client experience and can serve as a stepping stone into tax preparation or office leadership.

Availability to work evenings and weekends during tax season is expected. Join a team focused on confidentiality, professional service, and organized, efficient office