Client Service Specialist - Front Desk & Scheduling

H&R Block, Inc.; Longwood (FL); On-site; USD 18,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Orlando.

This in-person role handles client check-in, scheduling, and daily clerical tasks while collaborating with tax professionals to ensure a smooth client experience. The role requires interpersonal skills, multitasking, and attention to detail, with availability for tax-season evenings and weekends.

Qualifications

• Experience in fast-paced client service is required.
• Strong communication and collaboration abilities for team environments.
• Ability to multitask and manage multiple priorities through the day.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and document intake processes.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Orlando.

This in-person role handles client check-in, scheduling, and daily clerical tasks while collaborating with tax professionals to ensure a smooth client experience. The role requires interpersonal skills, multitasking, and attention to detail, with availability for tax-season evenings and weekends.