Client Experience Specialist - Front Desk & Scheduling

H&R Block, Inc.; Alexandria (IN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive benefits

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals in a fast-paced environment.

This in-person role requires strong communication and organizational skills, with availability for evenings and weekends during tax season. Training is provided and there are opportunities to grow into tax preparation or office leadership.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize throughout the day.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients and create a welcoming first impression.
• Answer phone calls and schedule appointments.
• Match clients with the right tax professional.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members.
• Handle sensitive client information with confidentiality and discretion.

Conocimientos

Client service

Interpersonal skills

Communication

Multitasking

Organization

Basic computer skills

Educación

HS diploma or GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals in a fast-paced environment.

This in-person role requires strong communication and organizational skills, with availability for evenings and weekends during tax season. Training is provided and there are opportunities to grow into tax preparation or office leadership.