Client Service Specialist - Front Desk & Scheduling

H&R Block, Inc.; Herrin (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-ins, schedule appointments, and support daily office operations alongside tax professionals.

The role is in-person, with evenings and weekends during tax season, and offers a stepping stone into tax preparation or office leadership with training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including document handling.
• Keep the office organized and tidy to support a smooth client experience.
• Collaborate with team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Scheduling

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-ins, schedule appointments, and support daily office operations alongside tax professionals.

The role is in-person, with evenings and weekends during tax season, and offers a stepping stone into tax preparation or office leadership with training and support.