Seasonal Client Experience Coordinator

H&R Block, Inc.; Orlando (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, located in Orlando, FL, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, teamwork, and discretion with client information. Training is provided and there are opportunities to grow into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, located in Orlando, FL, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, teamwork, and discretion with client information. Training is provided and there are opportunities to grow into tax preparation or office leadership.