Client Services Specialist - Front Desk & Scheduling

H&R Block; Plymouth (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect customers with the right tax professionals. This role focuses on delivering a warm, helpful experience and supporting the office during busy periods.

Ideal candidates have prior customer service experience, can multi-task in a fast-paced environment, and are comfortable using Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced

Customer service

Multitasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect customers with the right tax professionals. This role focuses on delivering a warm, helpful experience and supporting the office during busy periods.

Ideal candidates have prior customer service experience, can multi-task in a fast-paced environment, and are comfortable using Microsoft Office.