Client Care Coordinator (Neurology / Oncology)

Cove Animal Health; Middletown (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match and vesting

Paid time off

Paid holidays

Continuing education opportunities

Uniform allowance

Pet care discount up to 75%

Mental health services

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is seeking a Client Care Coordinator to support Neurology and Oncology departments. This full-time role focuses on coordinating appointments, guiding clients, and delivering exceptional service throughout the patient care journey.

You will work with specialists and support teams to ensure clear communication and a positive client experience, joining a collaborative, growth-minded veterinary center.

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and compassionate in emotionally sensitive situations.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Comfortable working with scheduling systems, medical records, and administrative responsibilities.
• Commitment to providing exceptional client service.

Responsibilities

• Coordinate appointments for neurology and oncology services.
• Manage communication between clients, technicians, and specialists.
• Provide exceptional client service and guidance throughout the care journey.
• Ensure a smooth experience for patients and their families.

Skills

Customer service

Communication

Organization

Compassion

Attention to detail

Teamwork

Scheduling systems

Client service excellence

Tools

EzyVet

SmartFlow

Job description

Client Care Coordinator (Neurology / Oncology)

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

• Pay: $21.00-$25.00/hour (based on experience)
• Schedule: Full-Time
• Anticipated Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 8:00am-12:00pm
• Holiday Requirement: Shared holiday rotation required
• Training Opportunity: For the right candidate, a start date prior to December may be available to allow for training and onboarding.

BENEFITS

• Health
• Dental
• Vision
• Safe Harbor 401(k) with Strong Employer Match and Immediate Vesting
• Paid Time Off
• Paid Holidays
• Continuing Education Opportunities
• Annual Uniform Allowance
• Up to 75% Employee Pet Care Discount
• Mental Health Focused Services
• Career Growth & Advancement Opportunities
• Team Events
• & MORE!

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and being an important part of a collaborative healthcare team?

Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, CT, is seeking a compassionate and organized Client Care Coordinator to support our Neurology and Oncology Departments.

This unique split position provides the opportunity to work alongside two specialty services that care for patients with complex medical conditions while supporting clients through every step of their pet's care journey.

As a Client Care Coordinator, you will serve as a key connection between our specialists, technicians, and clients by helping coordinate appointments, manage communication, provide exceptional service, and ensure a smooth experience for patients and their families.

At Pieper, collaboration is at the heart of everything we do. Our specialists in Emergency & Critical Care, Internal Medicine, Neurology, Radiology, Surgery, Oncology, and Exotics work together to provide exceptional patient care in a supportive, team-focused environment where learning and growth are encouraged.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Build trusted relationships with clients throughout their pet's treatment journey
• Help families feel informed, supported, and cared for during important moments
• Create a positive and compassionate client experience

Collaborative Specialty Environment

• Work closely with Neurology and Oncology specialists and support teams
• Be part of a culture that values teamwork, communication, and mutual respect
• Play an important role in delivering exceptional patient care

Growth & Development

• Gain exposure to two specialty departments
• Learn advanced specialty care workflows and processes
• Explore future growth opportunities within Pieper Veterinary

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain professional and compassionate in emotionally sensitive situations
• Strong attention to detail and accuracy
• Ability to work both independently and collaboratively
• Comfortable working with scheduling systems, medical records, and administrative responsibilities
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Previous veterinary experience
• Specialty or emergency veterinary experience
• Experience with EzyVet and/or SmartFlow
• Experience working in a healthcare or specialty setting
• Passion for learning and professional development

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.