Customer Service Representative/Final Gift Coordinator

Cove Animal Health; Middletown (CT); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

Employee Assistance Program

Continuing Education Opportunities

Pet Care Discount 75%

Team Events

Career Growth Opportunities

And more

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is seeking a compassionate Customer Service Representative / Final Gift Coordinator. This part-time role combines client service with coordinating final gift and memorial services for pets, providing empathetic, accurate support to grieving families.

The ideal candidate is organized, detail-oriented, and able to communicate sensitively with clients while maintaining professionalism and accuracy.

Qualifications

• Previous customer service experience is required.
• Strong communication and interpersonal skills.
• Ability to communicate with empathy and professionalism during emotionally sensitive situations.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple responsibilities while maintaining accuracy.
• Strong computer and administrative skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional client service.

Responsibilities

• Communicate with clients professionally and compassionately.
• Answer phones and assist with client inquiries.
• Coordinate final gift and memorial services accurately and respectfully.
• Provide updates and information to clients regarding memorial arrangements.

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Administrative skills

Teamwork

Client service excellence

Tools

EzyVet

Job description

Customer Service Representative / Final Gift Coordinator

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

• Pay: $20.00-$24.00/hour (based on experience)
• Schedule: Part-Time
• Anticipated Schedule: Mondays & Thursdays | 7:00am-5:00pm

BENEFITS

• Paid Time Off (as applicable)
• Employee Assistance Program
• Continuing Education Opportunities
• Up to 75% Employee Pet Care Discount
• Team Events
• Career Growth Opportunities
• & MORE!

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who leads with compassion, pays attention to detail, and understands the importance of supporting families during some of the most difficult moments in their pets' lives?

Pieper Memorial Veterinary Center is seeking a compassionate and detail-oriented Customer Service Representative / Final Gift Coordinator to join our team.

This unique role combines exceptional client service with the coordination of final gift and memorial services for beloved pets. The individual in this position serves as an important resource for grieving families, helping ensure every interaction is handled with empathy, professionalism, and respect.

The ideal candidate is organized, compassionate, and comfortable communicating with clients during emotionally sensitive situations while maintaining accuracy and attention to detail.

At Pieper, we understand the human-animal bond and are committed to providing exceptional care and support during every stage of a pet's journey.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Work

• Provide comfort and support to families during difficult times
• Play an important role in honoring the bond between pets and their families
• Make a lasting impact through compassionate service and communication

Client-Focused Responsibilities

• Communicate with clients professionally and compassionately
• Answer phones and assist with client inquiries
• Coordinate final gift and memorial services accurately and respectfully
• Provide updates and information to clients regarding memorial arrangements

Organization & Attention to Detail

• Maintain accurate records and documentation
• Coordinate with internal teams and outside service providers as needed
• Ensure all final gift processes are completed accurately and efficiently

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Strong communication and interpersonal skills
• Ability to communicate with empathy and professionalism during emotionally sensitive situations
• Exceptional organizational skills and attention to detail
• Ability to manage multiple responsibilities while maintaining accuracy
• Strong computer and administrative skills
• Ability to work independently and as part of a team
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Veterinary, healthcare, funeral service, or client service experience
• Experience working with grieving clients or families
• Experience with EzyVet or similar software platforms
• Administrative or coordination experience
• Passion for helping people and supporting the human-animal bond

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.