Client Care Coordinator (Neurology / Oncology)

Pieper-Veterinary-3; Middletown (CT); Sur place; USD 29 000 - 34 000; Plein temps

Résumé du poste

Pieper Memorial Veterinary Center in Middletown, CT seeks a compassionate Client Care Coordinator to support our Neurology and Oncology departments. You will coordinate appointments, manage client communications, and help ensure a smooth experience for patients and their families.

This full-time role offers a pay range of $21-$25 per hour, based on experience. Anticipated schedule is Tuesday–Friday 9:00am–6:00pm and Saturday 8:00am–12:00pm, with a shared holiday rotation and potential early

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and compassionate in emotionally sensitive situations.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Comfortable working with scheduling systems, medical records, and administrative responsibilities.
• Commitment to providing exceptional client service.

Responsabilités

• Coordinate appointments between Neurology and Oncology departments and scheduling teams.
• Manage client communications and reminders to ensure smooth visits.
• Provide exceptional client service and support to patients and families.
• Assist with scheduling systems and medical records administration.

Connaissances

Customer service

Communication

Organization

Compassion

Attention to detail

Teamwork

Outils

EzyVet

SmartFlow

Description du poste

Client Care Coordinator (Neurology / Oncology)

Client Care Coordinator (Neurology / Oncology)

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $21.00-$25.00/hour (based on experience)

Schedule: Full-Time

Anticipated Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 8:00am-12:00pm

Holiday Requirement: Shared holiday rotation required

Training Opportunity: For the right candidate, a start date prior to December may be available to allow for training and onboarding.

BENEFITS

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and being an important part of a collaborative healthcare team?

Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, CT, is seeking a compassionate and organized Client Care Coordinator to support our Neurology and Oncology Departments.

This unique split position provides the opportunity to work alongside two specialty services that care for patients with complex medical conditions while supporting clients through every step of their pet's care journey.

As a Client Care Coordinator, you will serve as a key connection between our specialists, technicians, and clients by helping coordinate appointments, manage communication, provide exceptional service, and ensure a smooth experience for patients and their families.

At Pieper, collaboration is at the heart of everything we do. Our specialists in Emergency & Critical Care, Internal Medicine, Neurology, Radiology, Surgery, Oncology, and Exotics work together to provide exceptional patient care in a supportive, team-focused environment where learning and growth are encouraged.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Build trusted relationships with clients throughout their pet's treatment journey
• Help families feel informed, supported, and cared for during important moments
• Create a positive and compassionate client experience

Collaborative Specialty Environment

• Work closely with Neurology and Oncology specialists and support teams
• Be part of a culture that values teamwork, communication, and mutual respect
• Play an important role in delivering exceptional patient care

Growth & Development

• Gain exposure to two specialty departments
• Learn advanced specialty care workflows and processes
• Explore future growth opportunities within Pieper Veterinary

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain professional and compassionate in emotionally sensitive situations
• Strong attention to detail and accuracy
• Ability to work both independently and collaboratively
• Comfortable working with scheduling systems, medical records, and administrative responsibilities
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Previous veterinary experience
• Specialty or emergency veterinary experience
• Experience with EzyVet and/or SmartFlow
• Experience working in a healthcare or specialty setting
• Passion for learning and professional development

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.