Client Care Coordinator (Neurology / Oncology)

Pieper Veterinary; Middletown (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT is seeking a compassionate Client Care Coordinator to support its Neurology and Oncology departments. You will coordinate appointments, manage communications, and ensure a smooth patient journey for families navigating complex care paths.

Join a collaborative team in a specialty/split role, where you’ll work with veterinarians, technicians, and clients to deliver exceptional service and organize two busy specialty services for pets with complex

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and compassionate in emotionally sensitive situations.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Comfortable working with scheduling systems, medical records, and administrative responsibilities.
• Commitment to providing exceptional client service.

Responsibilities

• Coordinate appointments between specialists, technicians and clients.
• Manage scheduling systems and medical records.
• Provide exceptional client service with empathy and professionalism.
• Support Neurology and Oncology departments and ensure smooth patient flow.

Skills

Customer service

Communication skills

Organizational skills

Compassionate care

Attention to detail

Teamwork

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other’s back. We ask “How can I help?”

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Client Care Coordinator (Neurology / Oncology)

Client Care Coordinator (Neurology / Oncology)

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $21.00-$25.00/hour (based on experience)

Schedule: Full-Time

Anticipated Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 8:00am-12:00pm

Holiday Requirement: Shared holiday rotation required

Training Opportunity: For the right candidate, a start date prior to December may be available to allow for training and onboarding.

BENEFITS

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who enjoys helping people, staying organized, and being an important part of a collaborative healthcare team?

Pieper Memorial Veterinary Center, a VECCS Level I Certified specialty and emergency hospital in Middletown, CT, is seeking a compassionate and organized Client Care Coordinator to support our Neurology and Oncology Departments.

This unique split position provides the opportunity to work alongside two specialty services that care for patients with complex medical conditions while supporting clients through every step of their pet's care journey.

As a Client Care Coordinator, you will serve as a key connection between our specialists, technicians, and clients by helping coordinate appointments, manage communication, provide exceptional service, and ensure a smooth experience for patients and their families.

At Pieper, collaboration is at the heart of everything we do. Our specialists in Emergency & Critical Care, Internal Medicine, Neurology, Radiology, Surgery, Oncology, and Exotics work together to provide exceptional patient care in a supportive, team-focused environment where learning and growth are encouraged.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Client Relationships

• Build trusted relationships with clients throughout their pet's treatment journey
• Help families feel informed, supported, and cared for during important moments
• Create a positive and compassionate client experience

Collaborative Specialty Environment

• Work closely with Neurology and Oncology specialists and support teams
• Be part of a culture that values teamwork, communication, and mutual respect
• Play an important role in delivering exceptional patient care

Growth & Development

• Gain exposure to two specialty departments
• Learn advanced specialty care workflows and processes
• Explore future growth opportunities within Pieper Veterinary

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain professional and compassionate in emotionally sensitive situations
• Strong attention to detail and accuracy
• Ability to work both independently and collaboratively
• Comfortable working with scheduling systems, medical records, and administrative responsibilities
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Previous veterinary experience
• Specialty or emergency veterinary experience
• Experience with EzyVet and/or SmartFlow
• Experience working in a healthcare or specialty setting
• Passion for learning and professional development

LET'S TALK!

We know that considering a new opportunity is a big decision, and we're committed to making the process comfortable and confidential.

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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