Customer Service Representative/Final Gift Coordinator

Pieper Veterinary; Middletown (CT); On-site; USD 28,000 - 33,000; Part time

Job summary

Pieper Memorial Veterinary Center in Middletown, CT seeks a compassionate Customer Service Representative / Final Gift Coordinator to join our team. This role combines exceptional client service with coordinating final gift and memorial services for beloved pets.

Ideal candidates are organized, empathetic, and able to communicate effectively with grieving families while maintaining accuracy and attention to detail. Experience with veterinary or healthcare client service is a plus.

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Empathy and professionalism in emotionally sensitive situations.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities with accuracy.
• Strong computer and administrative skills.
• Ability to work independently and in a team.
• Commitment to delivering exceptional client service.

Responsibilities

• Communicate with clients professionally and compassionately.
• Answer phones and assist with client inquiries.
• Coordinate final gift and memorial services accurately and respectfully.
• Provide updates and information to clients regarding memorial arrangements.

Skills

Customer service

Communication

Empathy

Organization

Attention to detail

Multitasking

Administrative skills

Team player

Tools

EzyVet

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other’s back. We ask “How can I help?”

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Customer Service Representative/Final Gift Coordinator

Customer Service Representative / Final Gift Coordinator

Pieper Memorial Veterinary Center | Middletown, CT

OPPORTUNITY HIGHLIGHTS

Pay: $20.00-$24.00/hour (based on experience)

Schedule: Part-Time

Anticipated Schedule: Mondays & Thursdays | 7:00am-5:00pm

WHY PIEPER MEMORIAL VETERINARY CENTER

Are you someone who leads with compassion, pays attention to detail, and understands the importance of supporting families during some of the most difficult moments in their pets' lives?

Pieper Memorial Veterinary Center is seeking a compassionate and detail-oriented Customer Service Representative / Final Gift Coordinator to join our team.

This unique role combines exceptional client service with the coordination of final gift and memorial services for beloved pets. The individual in this position serves as an important resource for grieving families, helping ensure every interaction is handled with empathy, professionalism, and respect.

The ideal candidate is organized, compassionate, and comfortable communicating with clients during emotionally sensitive situations while maintaining accuracy and attention to detail.

At Pieper, we understand the human-animal bond and are committed to providing exceptional care and support during every stage of a pet's journey.

Learn More About Us: https://pieperveterinary.com

WHAT MAKES THIS OPPORTUNITY SPECIAL

Meaningful Work

• Provide comfort and support to families during difficult times
• Play an important role in honoring the bond between pets and their families
• Make a lasting impact through compassionate service and communication

Client-Focused Responsibilities

• Communicate with clients professionally and compassionately
• Answer phones and assist with client inquiries
• Coordinate final gift and memorial services accurately and respectfully
• Provide updates and information to clients regarding memorial arrangements

Organization & Attention to Detail

• Maintain accurate records and documentation
• Coordinate with internal teams and outside service providers as needed
• Ensure all final gift processes are completed accurately and efficiently

REQUIRED QUALIFICATIONS

• Previous customer service experience required
• Strong communication and interpersonal skills
• Ability to communicate with empathy and professionalism during emotionally sensitive situations
• Exceptional organizational skills and attention to detail
• Ability to manage multiple responsibilities while maintaining accuracy
• Strong computer and administrative skills
• Ability to work independently and as part of a team
• Commitment to providing exceptional client service

PREFERRED QUALIFICATIONS

• Veterinary, healthcare, funeral service, or client service experience
• Experience working with grieving clients or families
• Experience with EzyVet or similar software platforms
• Administrative or coordination experience
• Passion for helping people and supporting the human-animal bond

EQUAL EMPLOYMENT OPPORTUNITY

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Follow Us!

Pieper Veterinary is proud to be part of the COVE Animal Health family. Follow Pieper on social media, and connect with COVE on LinkedIn for more updates.