Client Service Rep — Pet Care & Front Desk Pro

VCA Animal Hospitals, Inc; Town of New Windsor (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Vacation/Sick Days

401(k)

Employee Pet Discounts

Job summary

VCA Flannery Animal Hospital in New Windsor, NY is hiring an experienced Client Service Representative to be the friendly first contact for pet parents. You will greet visitors, answer phones, schedule appointments, discuss fees, and help guide pets to exam rooms.

The role requires clear communication, empathy, and the ability to educate clients on basic pet care while maintaining accurate medical records and a clean, welcoming facility.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Responsibilities

• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Flannery Animal Hospital in New Windsor, NY is hiring an experienced Client Service Representative to be the friendly first contact for pet parents. You will greet visitors, answer phones, schedule appointments, discuss fees, and help guide pets to exam rooms.

The role requires clear communication, empathy, and the ability to educate clients on basic pet care while maintaining accurate medical records and a clean, welcoming facility.