Veterinary Client Care Specialist: Compassionate Front Desk

Pet Services of Washington, P.S.; Town of New Windsor (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Flannery Animal Hospital in New Windsor, NY is seeking an experienced Client Service Representative to greet clients, schedule appointments, and guide pet owners through exams and services.

The role includes handling payments, educating clients on pet care, and maintaining medical records in a clean, professional clinic environment. Day, evening and weekend availability is required.

Qualifications

• Providing friendly, compassionate client interactions.
• Handling phone inquiries and appointment scheduling.
• Processing payments and explaining service fees.

Responsibilities

• Greet visitors and guide clients and their pets.
• Schedule and confirm appointments.
• Place outbound follow-up calls.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care.
• Maintain medical records and keep the facility clean.

Skills

Customer service

Scheduling

Outbound calls

Product recommendations

Client education

Medical records

Job description

VCA Flannery Animal Hospital in New Windsor, NY is seeking an experienced Client Service Representative to greet clients, schedule appointments, and guide pet owners through exams and services.

The role includes handling payments, educating clients on pet care, and maintaining medical records in a clean, professional clinic environment. Day, evening and weekend availability is required.