Client Service Representative

Pet Services of Washington, P.S.; Town of New Windsor (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Flannery Animal Hospital in New Windsor, NY is seeking an experienced Client Service Representative to greet clients, schedule appointments, and guide pet owners through exams and services.

The role includes handling payments, educating clients on pet care, and maintaining medical records in a clean, professional clinic environment. Day, evening and weekend availability is required.

Qualifications

• Providing friendly, compassionate client interactions.
• Handling phone inquiries and appointment scheduling.
• Processing payments and explaining service fees.

Responsibilities

• Greet visitors and guide clients and their pets.
• Schedule and confirm appointments.
• Place outbound follow-up calls.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care.
• Maintain medical records and keep the facility clean.

Skills

Customer service

Scheduling

Outbound calls

Product recommendations

Client education

Medical records

Job description

Client Service Representative Veterinary

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment?

VCA Flannery Animal Hospital is seeking an Experienced Client Service Representative to join our team! We are located in New Windsor, NY, in the beautiful Hudson Valley. Our team has a shared devotion to providing progressive medicine with compassion as a driving force, and we are eager to welcome a like-minded individual!

Why We Need You As the face of VCA Flannery:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports, and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.

Day, Evening & Weekend coverage needed.

Benefits:

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Salary Range: $18.50 - 23 /hr based on skill level and experience

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com