Client Service Representative

VCA Animal Hospitals; Town of New Windsor (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Vacation/Sick Days

401(k)

Employee Pet Discounts

Job summary

VCA Flannery Animal Hospital in New Windsor, NY is hiring an experienced Client Service Representative to be the friendly first contact for pet parents. You will greet visitors, answer phones, schedule appointments, discuss fees, and help guide pets to exam rooms.

The role requires clear communication, empathy, and the ability to educate clients on basic pet care while maintaining accurate medical records and a clean, welcoming facility.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Responsibilities

• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.

Job description

Client Service Representative Veterinary

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment?

VCA Flannery Animal Hospital is seeking an Experienced Client Service Representative to join our team! We are located in New Windsor, NY, in the beautiful Hudson Valley. Our team has a shared devotion to providing progressive medicine with compassion as a driving force, and we are eager to welcome a like-minded individual!

Why We Need You As the face of VCA Flannery:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times - both inside and outside.

Day, Evening & Weekend coverage needed.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Salary Range: $18.50 - 23 /hr based on skill level and experience

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com