Client Service Receptionist: Welcoming & Scheduling

H&R Block, Inc.; Town of Wausau (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure each client leaves satisfied, whether in person, over the phone, or virtually.

The role emphasizes strong customer service, multitasking, and attention to detail in a fast-paced franchise office setting. Flexible scheduling and in-office presence are required.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure each client leaves satisfied, whether in person, over the phone, or virtually.

The role emphasizes strong customer service, multitasking, and attention to detail in a fast-paced franchise office setting. Flexible scheduling and in-office presence are required.