Client Services Receptionist: Welcoming & Scheduling

H&R Block; Lucedale (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and guide them to the right tax specialist. You will schedule appointments, assist in-person or virtually, and help ensure every client leaves satisfied.

This role emphasizes quick, friendly service and strong organization within a franchised office environment. Ideal candidates bring prior customer service experience in fast-paced settings and can multi-task while maintaining accuracy and a

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multitask and stay organized while handling multiple requests.
• Strong time-management and communication skills.
• Flexible schedule and local availability to work at multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and guide them to the right tax specialist. You will schedule appointments, assist in-person or virtually, and help ensure every client leaves satisfied.

This role emphasizes quick, friendly service and strong organization within a franchised office environment. Ideal candidates bring prior customer service experience in fast-paced settings and can multi-task while maintaining accuracy and a