Client Services Receptionist - Front Desk & Scheduling

H&R Block, Inc.; Phoenixville (Chester County); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. This role focuses on delivering a welcoming experience and supporting a busy office.

You will schedule appointments, assist in person, over the phone, or virtually, keep the office organized, and work with colleagues to ensure every client’s needs are met.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. This role focuses on delivering a welcoming experience and supporting a busy office.

You will schedule appointments, assist in person, over the phone, or virtually, keep the office organized, and work with colleagues to ensure every client’s needs are met.