Client Service Receptionist — Fast-Paced Scheduling

H&R Block, Inc.; Burnsville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual interactions.

The role requires experience in fast-paced environments, customer service, strong multitasking, and solid organizational skills, with proficiency in Microsoft Office. This position is typically offered on-site in a seasonal capacity.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and strong organizational/time-management skills.
• Computer proficiency including Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual interactions.

The role requires experience in fast-paced environments, customer service, strong multitasking, and solid organizational skills, with proficiency in Microsoft Office. This position is typically offered on-site in a seasonal capacity.