Client Service Pro — Welcoming Receptionist & Scheduler

H&R Block; Seneca (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Seneca, SC is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, assist clients in person or virtually, and help keep the office organized in a fast-paced environment. A high school diploma and a friendly, service-focused attitude are preferred; MS Office skills are a plus.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Seneca, SC is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, assist clients in person or virtually, and help keep the office organized in a fast-paced environment. A high school diploma and a friendly, service-focused attitude are preferred; MS Office skills are a plus.