Client Service Pro: Welcoming & Scheduling

H&R Block, Inc.; Sigourney (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect clients with the right tax professional, delivering a warm and informative first impression.

You’ll schedule appointments, assist in-person, over the phone, or virtually, and help ensure every client’s needs are met while keeping the office organized and welcoming. This role emphasizes flexibility across locations and a high school diploma, with opportunities to

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized while assisting clients.
• Proficiency with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect clients with the right tax professional, delivering a warm and informative first impression.

You’ll schedule appointments, assist in-person, over the phone, or virtually, and help ensure every client’s needs are met while keeping the office organized and welcoming. This role emphasizes flexibility across locations and a high school diploma, with opportunities to