Client Service Pro: Welcoming, Matching & Scheduling

H&R Block; Honesdale (Wayne County); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer inquiries, and connect customers with the right tax professional. You will schedule appointments, respond to client needs across in-person, phone, and virtual channels, and help maintain a clean and organized office environment.

This role supports franchise offices and varies by location. Ideal candidates bring fast-paced service experience, strong multitasking and organizational skills, and

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer inquiries, and connect customers with the right tax professional. You will schedule appointments, respond to client needs across in-person, phone, and virtual channels, and help maintain a clean and organized office environment.

This role supports franchise offices and varies by location. Ideal candidates bring fast-paced service experience, strong multitasking and organizational skills, and