Client Service Pro & Receptionist (Seasonal) — Flexible Scheduling

H&R Block, Inc.; Vandalia (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is hiring for a seasonal Client Service Professional/Receptionist to greet clients and handle phone duties in a fast-paced office. You will match clients with the right tax professional, schedule appointments, and ensure every client’s needs are met in person, on the phone, or virtually.

The role emphasizes strong organization, time management, and a friendly, professional approach within an independently owned franchise setting. Location varies by franchise.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring for a seasonal Client Service Professional/Receptionist to greet clients and handle phone duties in a fast-paced office. You will match clients with the right tax professional, schedule appointments, and ensure every client’s needs are met in person, on the phone, or virtually.

The role emphasizes strong organization, time management, and a friendly, professional approach within an independently owned franchise setting. Location varies by franchise.