Client Service Pro - Receptionist (Seasonal, Flexible)

H&R Block; Hayward (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match customers with the right tax professional. You’ll help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role requires experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office. A high school diploma or equivalent and flexible scheduling across locations are preferred.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Strong organizational skills

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match customers with the right tax professional. You’ll help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role requires experience in fast-paced environments, strong organizational skills, and proficiency with Microsoft Office. A high school diploma or equivalent and flexible scheduling across locations are preferred.