Seasonal Client Service Pro: Receptionist (Flexible)

H&R Block; Garner (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professionals. The role focuses on delivering friendly, personalized service and supporting the office team across in-person, phone, and virtual client interactions.

The position requires experience in customer service, the ability to multitask, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization & time management

MS Office competence

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professionals. The role focuses on delivering friendly, personalized service and supporting the office team across in-person, phone, and virtual client interactions.

The position requires experience in customer service, the ability to multitask, strong organizational skills, and proficiency with Microsoft Office.